Terms of Service – EarthySnax

Effective Date: 1 November 2026
Website: https://www.earthysnax.com/

Welcome to EarthySnax! These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website or placing an order, you agree to comply with the terms and conditions mentioned below. Please read them carefully before using our website.

1. General Information

EarthySnax is an online store offering dry fruits, healthy snacks, and related food products.

Throughout these Terms, the words “we”, “us”, and “our” refer to EarthySnax, while “you” and “your” refer to the customer or website visitor.

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will become effective once published on this page.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
  • You will provide accurate and complete information while placing an order.
  • You will use our website only for lawful purposes.
  • You will not misuse our website or attempt unauthorized access.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, and other details.

However:

  • Actual product appearance, colour, size, texture, or packaging may vary slightly from website images.
  • Product availability may change without prior notice.
  • Natural food products may have minor variations in appearance, size, and texture.
  • We reserve the right to correct product descriptions, pricing errors, or other inaccuracies.

Product images are provided for illustrative purposes and may not always represent the exact packaging received.

4. Pricing and Payments

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

  • Prices are subject to change without prior notice.
  • Applicable taxes and shipping charges, if any, will be displayed during checkout.
  • Orders are subject to successful payment verification, where applicable.
  • We reserve the right to cancel orders affected by obvious pricing or technical errors, subject to applicable laws.
  • Payments may be processed through third-party payment gateway providers.

EarthySnax does not intentionally store customers’ complete card details, UPI PINs, or banking passwords.

5. Orders and Order Acceptance

When you place an order through our website, you are making a purchase request.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to refuse or cancel an order in circumstances such as:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent transactions.
  • Incomplete or incorrect customer details.
  • Technical errors or payment issues.

If payment has already been collected for an order that is subsequently cancelled, any eligible refund will be processed according to applicable laws and our Refund & Return Policy.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timelines mentioned on our Shipping Policy page.

Delivery times may vary depending on location, courier availability, weather, and other unforeseen circumstances.

Customers are responsible for providing accurate shipping addresses and contact details.

For complete shipping and delivery information, please refer to our Shipping Policy.

7. No Refund and No Return Policy

Due to the food safety and hygiene nature of our products, EarthySnax generally follows a strict No Return and No Refund Policy.

Once an order has been successfully placed and processed, cancellation, return, or exchange requests may not be accepted.

However, customers who receive damaged, defective, incorrect, or undelivered products may contact our support team for review and an appropriate resolution.

Nothing in this section excludes any rights or remedies available to customers under applicable consumer protection laws.

Please read our Refund & Return Policy for complete details.

8. Customer Responsibilities

Customers agree to:

  • Provide correct personal, billing, and shipping information.
  • Ensure that someone is available to receive the delivery.
  • Review product descriptions and details before purchasing.
  • Use purchased products responsibly and follow relevant storage instructions.
  • Avoid fraudulent orders or unauthorized payment activities.
  • Not misuse, copy, or interfere with website functionality.

9. Food Quality and Product Usage

EarthySnax makes reasonable efforts to maintain product quality, packaging, and freshness.

Customers are advised to:

  • Check product packaging and labels upon delivery.
  • Follow the storage instructions provided with the product.
  • Check ingredient and allergen information before consumption.
  • Follow the best-before or expiry information mentioned on the packaging.

Customers with food allergies or dietary restrictions should carefully review product ingredients before consumption.

10. Intellectual Property Rights

All website content, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to EarthySnax, unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our website content without prior written permission.

Unauthorized use of our intellectual property is prohibited.

11. Third-Party Services and Links

Our website may include links to third-party websites, payment gateways, shipping providers, or other external services.

We do not control these third-party platforms and are not responsible for their content, policies, or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, EarthySnax shall not be liable for indirect or consequential losses arising from:

  • Temporary website interruptions.
  • Delays caused by third-party courier services.
  • Technical issues beyond our reasonable control.
  • Unauthorized access resulting from circumstances beyond our reasonable control.
  • Incorrect information provided by customers.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law or affects statutory consumer rights.

13. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy.

We collect and process personal information for purposes such as order processing, payment verification, shipping, customer support, and improving our services.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

14. Website Availability

We make reasonable efforts to keep our website accessible and functioning properly.

However, we do not guarantee uninterrupted access and reserve the right to temporarily suspend or modify website features for maintenance, security, or operational reasons.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by the applicable laws of India.

Any disputes arising in connection with the use of our website or services shall be subject to the jurisdiction of competent courts in accordance with applicable Indian law.

Nothing in this clause takes away any consumer rights or legal remedies available under applicable law.

16. Changes to These Terms

EarthySnax reserves the right to revise or update these Terms of Service at any time.

Updated terms will be published on this page along with the revised effective date.

Your continued use of our website after such updates constitutes acceptance of the revised terms, to the extent permitted by applicable law.

17. Contact Information

For any questions, complaints, or concerns regarding these Terms of Service, please contact us:

Business Name: EarthySnax

Address: Dhanbad, Jharkhand – 826001, India

Contact Numbers:

  • 9988115552
  • 9060911958

WhatsApp: 9988115552

Email: [email protected]

Website: https://www.earthysnax.com/

We will make reasonable efforts to respond to your queries and resolve your concerns.

Thank you for choosing EarthySnax!

Pure Goodness. Premium Choices. Everyday Joy.