Shipping & Delivery Policy – EarthySnax

Effective Date: 1 November 2026
Website: https://www.earthysnax.com/

At EarthySnax, we aim to deliver fresh, quality products to your doorstep safely and efficiently. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

  • All orders are processed after successful order confirmation and payment verification, where applicable.
  • Orders are generally processed within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • Processing time may vary during festivals, promotional offers, or high-demand periods.
  • Customers will receive order confirmation through the contact details provided during checkout, where available.

2. Shipping and Delivery Time

We aim to deliver orders within the following estimated timelines:

  • Metro Cities: 3–5 business days.
  • Other Cities and Towns: 4–7 business days.
  • Remote Locations: 7–10 business days.

Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, and other unforeseen circumstances.

The estimated delivery timeline begins after the order has been processed and dispatched.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout.
  • Shipping charges may vary depending on the delivery location, order weight, and order value.
  • Any applicable shipping fees will be communicated before the customer completes the purchase.
  • No additional shipping charges will be collected without proper disclosure.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, or Email, depending on availability.

Customers can use the tracking information provided to check their shipment status.

5. Packaging and Product Safety

At EarthySnax, we understand the importance of maintaining product quality and freshness.

We take reasonable precautions to ensure that products are:

  • Properly packed before dispatch.
  • Protected during transportation.
  • Handled carefully to minimize damage.
  • Delivered in suitable packaging to maintain product quality.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information while placing an order.

EarthySnax will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate addresses or contact details provided by the customer.

If you notice an error in your shipping address, please contact us immediately. Address changes may not be possible once an order has been dispatched.

7. Delayed or Undelivered Orders

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier partner issues.
  • Weather conditions or natural disasters.
  • Public holidays or regional restrictions.
  • Incorrect delivery information.
  • Unforeseen transportation or logistical circumstances.

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team for assistance.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please provide:

  • Your Order ID.
  • Clear photographs of the package and product.
  • An unboxing video, if available.
  • A brief description of the issue.

Our team will review your complaint and assist with an appropriate resolution in accordance with our Refund & Return Policy and applicable laws.

9. No Return and No Refund

Due to the food and hygiene nature of our products, EarthySnax follows a No Return and No Refund Policy under normal circumstances.

However, this does not affect any remedies available under applicable consumer protection laws, including in cases involving damaged, defective, incorrect, or undelivered products.

Please refer to our Refund & Return Policy for further details.

10. Contact Us

For any questions or assistance regarding shipping and delivery, please contact us:

EarthySnax

Address: Dhanbad, Jharkhand – 826001, India

Contact Numbers:

  • 9988115552
  • 9060911958

WhatsApp: 9988115552

Email: [email protected]

Website: https://www.earthysnax.com/

Our support team will make reasonable efforts to assist you with your shipping and delivery concerns.

Thank you for shopping with EarthySnax!

Pure Goodness. Premium Choices. Everyday Joy.