Refund & Return Policy – EarthySnax

Effective Date: 1 November 2026
Website: https://www.earthysnax.com/

At EarthySnax, we are committed to providing our customers with quality food products and a satisfactory shopping experience.

Due to the nature of our products, including dry fruits, snacks, and other consumable food items, all sales are final. We follow a strict No Refund and No Return Policy.

Please read the following terms carefully before placing an order.

1. No Refund Policy

All purchases made through EarthySnax are non-refundable.

Once an order has been successfully placed and payment has been completed, we do not offer refunds, cancellations, or money-back guarantees under normal circumstances.

Customers are requested to carefully review their orders before completing the purchase.

2. No Return Policy

Due to food safety, hygiene, and product quality considerations, we do not accept returns or exchanges on purchased products.

Once a product has been delivered, it cannot be returned or exchanged.

3. Damaged, Defective or Incorrect Products

Customer satisfaction is important to us. If you receive a product that is physically damaged, defective, or different from what you ordered, please contact our customer support team within 24 hours of delivery.

To help us review your complaint, please provide:

  • Your Order ID.
  • Clear photographs or an unboxing video of the received product.
  • A description of the issue.
  • Relevant delivery details.

After reviewing the complaint, EarthySnax may, at its discretion and subject to verification, offer an appropriate resolution such as a replacement or other remedy where applicable.

4. Order Cancellation

Once an order has been confirmed or processed, cancellation requests may not be accepted.

Customers are advised to verify product details, quantities, delivery addresses, and contact information before placing an order.

5. Refund Exceptions

Although EarthySnax follows a No Refund Policy, if a payment is successfully deducted but the order is not created or confirmed due to a technical issue, the matter will be investigated.

Any eligible refund in such cases will be processed through the original payment method, subject to verification and applicable payment provider timelines.

Nothing in this policy limits any rights or remedies that customers may have under applicable consumer protection laws.

6. Shipping and Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please contact our customer support team.

We will coordinate with the relevant delivery partner to investigate and assist with the issue.

7. Contact Us

For questions or concerns regarding our Refund & Return Policy, please contact us:

EarthySnax

Address: Dhanbad, Jharkhand – 826001, India

Contact Numbers:

  • 9988115552
  • 9060911958

WhatsApp: 9988115552

Email: [email protected]

Website: https://www.earthysnax.com/

Our customer support team will make reasonable efforts to assist you with your concerns.

Thank you for shopping with EarthySnax!

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